Computer Repair & Technology Services

The other day a client of mine ran into a problem with Skype. The client uses the program to communicate with other businesses and residents around the country as they would using typical landlines. Skype plays an important roll within their business to generate sales, conduct conference calls and maintain client relations. The user had the latest version of Skype and have never experienced problems before. For some reason whenever they tried to use their microphone their voice got super quiet. It wouldn’t be so bad if that was the worst part; the buzz was the worst! Every time they tried to speak the buzz would drown out their voice. The buzz was well beyond a hum and was super distracting to any listener. They had been using the VOiP communication program for quite sometime without any issues before; so what now?

Playing around with just about every microphone setting possible during their troubleshooting extravaganza would not fix the problem. The client tried to change the mic boost, volume levels and audio formats. The frustration continued as nothing seemed to get them back in vocal business. They even tried adjusting the audio settings within Skype. The problem wasn’t apparent in any other software so they even tried uninstalling the software and reinstalling; to bad that didn’t fix the dang buzz rattling their heads. No, It wasn’t a cheap microphone either but testing other devices seemed to work fine. For example, the microphone built into the web cam worked fine but any microphone plugged into the mic jack seemed to offer the not so pleasant hum. The mic was part of a headset so it was obvious that there wasn’t a feedback issue of some sort, so what was causing the issue? My clients did an excellent job of troubleshooting the problem. This saved me time and them money. Once I was informed of everything that was tried the fix was easy. The fix to the problem was the SoundMAX HD Audio drivers in Windows 7. Uninstalling the driver and letting Windows automatically detect the driver for the sound device hardware was the fix to the problem.

Typically I don’t recommend using Microsoft authored drivers when the manufacturer has a more recent ones available. With SoundMAX it wasn’t that simple so allowing Microsoft to control the driver was a quick and simple solution. I found it strange that the driver only caused issues within Skype and no other communication software or within any sound recording software. I did find out that the re-installation of the SoundMAX driver was able to replicate the issue though.

Kudos to my clients of whom I am proud! Troubleshooting the problem as far as they did was most impressive. When all else fails call iNFLUXPC! We’ll take care of those frustrating issues that slow down your business!

It is crazy that 43% of all computer users experience data loss per year! When I ask people, “What are you doing to backup your data?” I usually get a response something along the lines of, “Oh, I don’t have anything valuable on my computer.” or “I backup to an external hard drive”. Those who think they do not have important data on their computer systems are mistaken. Sure they might not be afraid of losing their favorite links in Internet Explorer, homework files or funny videos that can always be downloaded again off the web but what about irreplaceable documents, accounting files, costly music and the priceless photos? These files should be constantly protected.

Backing up data to an external hard drive is much better than not doing a backup at all. This method is great if you could guarantee that the “disaster” happens to be a failed hard drive, corrupt data or accidental file deletion. What happens if someone breaks in to your store or home and steals your valuable computer, information and external hard drive? What about a fire? Replacing the data could be near impossible if you do not have it stored somewhere else. The other issue this method presents is the scheduling of the backup. If backups are far and few in-between then you might end up in a tight spot as well. Sometimes out-of-date files are as good as the trash in your recycle bin.

The best method to protect your priceless files is to secure them online by using online backup storage technologies. Your files can constantly and securely be copied to servers that protect your data better than you could ever protect them. With online backups you never have to worry. The files are automatically uploaded and stored with every change. We have the ability to charge only $50 per year for unlimited storage space. Are your files worth $50 per year? Don’t become one of th 43% of users who wished they would have backed up their data upon experiencing data loss.

The process is simple. We charge you $50 for the year. You install the Carbonite Online Backup Agent on your system and select the files you want to backup and you are good to go. No disaster can stop you now! Clients all around Phoenix, Glendale, Avondale and Goodyear Arizona are loving the online data solution; disaster recovery has never been easier. There is no need to buy costly backup software solutions or even dedicated backup hardware devices. Ask us for more information and we’ll get you squared away.

I am super excited to announce a new addition to our service list. Please join us in welcoming Unlimited Help Desk to iNFLUXPC. A 4000 sqft support center is located in Los Angeles. Our clients will love the instant technical support for a very low rate. Businesses of all sizes have the opportunity to take full advantage of this service. Many companies are not quite at the point in which they demand a full-time IT staff; so what do they do when they need help? Many companies call smaller IT companies like ourselves and pay high premiums to resolve their problems. This happens because the problem grow worse as time goes on. This solution allows our customers to call for anything, big or small, day or night. Calling for support often allows the upcoming big problems to turn out minor. Think of it like maintenance on a vehicle. The more often you care for a car by giving it oil changes, tire checks and baths; the less frequent you will see major problem arise.

A million jokes can be told about the communication barriers that exist between the computer user and technical support. We have eliminated this issue by keeping our support center inside of the United States. By eliminating this barrier we prove to have clear communication in addition to quick resolution times.

We offer our customers a dedicated toll free (1-800) number to contact our support center. This number does not mess around! You will be guided directly to a certified technician in under three minutes. What is that you are thinking? You say you work on all major holidays and into the late hours of the evening? While this may be a problem for your social life, this is not a problem for us! Our support center is open 24 hours a day, seven days a week and 365 days a year. Try it, you might like it. We’ll fix your issue any time or any day of the year.
Frustrations can arise quickly when a customer feels like her or she is being dragged in a circle for a solution to the problem. We understand this frustration, which is why we have placed a policy to escalate you to a more knowledgeable technician if the problem isn’t resolved after seven minutes. There are very few limitations to the Help Desk service. Our technicians will reset passwords, make domain changes, setup e-mail accounts or configure printers; as long as your system is available online. They do not stop there. They have been trained to remove infections caused by viruses and malware.

The introductory pricing is set at only $25 per user per month. This is a extraordinary deal for any client. Whether it be individuals, small offices or larger corporations; this service will prove financial savings for anyone’s pocket.

Please contact us by phone if you just can’t believe your eyes!

The year is finally coming to a close. iNFLUX PC wants to wish everyone a very safe and happy holidays.

We have a lot to be grateful for this year. The company is seeing much success and we owe it all to our loyal clients.
Thank you for trusting iNFLUX PC with your technology needs. We know this company would not be successful without you.

We are excited to see what the new year has in store.

Happy Holidays
-iNFLUX PC Owners

Today we changed our phone numbers for the Phoenix Arizona area. Existing numbers will still be active until everything has been reprinted and updated on business cards, websites and client address books. iNFLUXPC’s new main office number is now 623-239-2015. You are welcome to find all updated information on our contact page.

Mark and I also changed our iNFLUXPC mobile telephone numbers. Mark can now be reached directly by dialing 623-239-2013. I can be reached at 623-239-2014. We realized we should have nailed down business numbers from the very beginning; however, times change! We hope that this change will better suit our customers as well as ourselves. Also, we are currently looking for an economical solution for a toll free number. We understand that cell phones have changed the need for hosting a toll free number but we would like to cater to all of our customers.

Please change your address books to the new information.

Thanks again!
iNFLUXPC Owner’s

In our Search Engine Optimization efforts we have purchased 2 new domain names that will point to iNFLUXPC’s current website. These domain names are strategically named in order to get our web presence even higher within search engines. iNFLUXPC.com is a great name for our business website; however, no one is searching “influx pc”. Here is what we have found.

The phrase “pc repair” was searched in Arizona 201,000 times in the month of September alone. Globally the phrase was searched 165,000 times in September. This is much higher than the phrase “influx pc” which doesn’t have enough data to even register on the analytic charts. So we’ve decided that over 4 million searches a year for “pc repair” would be better for business. We have purchased and linked up http://iNFLUXPCrepair.com for this reason.

The phrase “computer repair” was searched in Arizona 1,220,000 times in the month of September alone. Globally the phrase was searched 1,000,000 times in September. Again, this is much higher than the phrase “influx pc”. So we’ve decided that over 26 million searches a year for “computer repair” would be better for business too. We have purchased and linked up http://influxcomputerrepair.com as well. We are still doing business under iNFLUXPC, LLC. This just give a more descriptive domain name for our site and may help explain right off the bat what our business does.

We hope this helps build our page ranks and web presence in the next couple of months. We have been analyzing all of our current web traffic and modifying our efforts in order to get seen more.

Thanks for reading! Have a great week!

Recently, iNFLUXPC enrolled in Google AdWords Campaigns. This allows our site to show up in the sponsored links section of Google searches that are related to computer repair, pc upgrades, etc; all around Arizona, Utah, Washington and Kansas. The keywords we have specified is bringing many unique visitors to our site. Unique visits have increased 1700+% from previous months. We hope to see an ‘influx’ of clientèle in the next couple of months.

Our website has grown so much in the past couple of months. We are optimizing every web page to be more visible within Google web searches. We are constantly monitoring and changing our site to perfect it. Search Engine Optimization is no easy task but proves itself. After only a couple of weeks we are seeing ourselves on Google more and more.

This is an exciting time for us and we are happy to share it with everyone. If you have any suggestions or comments please let us know. We appreciate your business.

Thank you for visiting!

Hello there! We are happy to announce a new edition to the iNFLUXPC.com website. The Blog has been added to spread the word of special promotions, sales and computer repair information that iNFLUXPC is proud to offer. The blog is open to everyone free of charge. Computer repair, PC tips and other tricks will be posted here for your use. We hope you find these posts helpful in your troubleshooting, repair and optimizing efforts.

We have found that sharing technical information with our clients has made them more independent with their technology needs. Come here before you hire us to fix it for you. You may find that something so troublesome is just a few clicks away from being ironed out!

Please feel free to email suggestions to support@iNFLUXPC.com  regarding any topic you would like to see posted.

Thanks!

iNFLUXPC Admins